White Rabbit Gifts Returns Policy
We hope you love your purchases from White Rabbit Gifts.
If however, you change your mind you have a right to cancel and return part or all of your order to us in the original condition within 14 days and we will provide you with an exchange or a credit note.
Our address for returns is: White Rabbit Gifts, 10 Bishop Bridge Road, Norwich NR1 4ET.
Before sending your returns back please ensure that your items are in a resalable condition, that all products are unused and with the original packaging intact.
We are unable to accept returns of used goods and these will be returned to you at your own cost.
We reserve the right to make a deduction from the refund if in the unlikely event the handling of the goods has diminished the value of the goods returned.
You will be responsible for the cost of returning goods to us and as we cannot be held responsible for returns that go missing in the post we recommend that all returns are sent recorded delivery.
Once we have received your return we will process your exchange or credit note within five working days.
Returning Damaged or Faulty Goods
We ensure each of our products is checked thoroughly prior to being dispatched, however, in the unlikely event you receive an item which is damaged or faulty we will cover the postage cost of returning the goods to us and provide you with a full refund or exchange.
Please note each item will be photographed and date stamped prior to dispatch to demonstrate the quality it was posted in. If this is dramatically different from the photo evidence the refund maybe rejected.
Prior to returning your goods please email us on Whiterabbitgifts@outlook.com with a photo and description of the fault for your return to be authorised.
If you are returning a faulty product from overseas please email us on Whiterabbitgifts@outlook.com with a photo and description of the fault for your return to be authorised.
We will not refund any postage costs for unauthorised returns from overseas orders.